Issues

To canalize and leverage social media active presence in a networked company (real estate sector)

Statement

• Social media is only used from a communication point of view
• No knowledge of their use to sustain customer service et to co-create value

Our Answer

• Implementation of a global process of monitoring, engagement and interaction
• Formalization of a good practices charter

Issues

Adapting learning skills and methods to the new requirements of an uncertainhyper-connected economical environment, and tothe new cometencies required from students (international business school).

Statement

Our Answer

Issues

Improving understanding and use of social media throughout a networked company (real estate sector)

Statement

• Lack of visibility of individual initiatives
• Uneven maturity of internal actors
• Therefore lack of global coherence in brand’s image

Our Answer

• Implementation of a social learning environment
• Support of company-wide change concerning social media use

Issues

Facilitate communication and exchange of information inside a distributed department, in a networked company (human resources sector)

Statement

• Isolation of actors inside geographically distant entities
• Information sharing is formal, isolated from context and drowned in the middle of taks workflow (email, file sharing via a rigid e-procurement system)

Our answer

• Implementation of a microbloging environment (cloud based)
• Support of concerned department toward a community of practice